Blog Posts

A Billion ways to Help - The Broseley Project: Part Two

Blog thoughts by Andy Begley, Co-Chair of WM ADASS and Director of Adult Social Care and Housing, Shropshire Council

In Part One, we explained our project with Hitachi and how it’s using IoT technology and data to deliver managed Social Care services to the people of Shropshire. Called, “The Broseley project”, as that’s the main test bed for the project – this work is starting to deliver some tools that could, without exaggeration, transform the way we offer Health and Social Care in Shropshire.

So, at this point and continuing from last month’s article, we’ve gathered data from the IoT technology and it’s been stored and monitored to identify trends that can be used as triggers. For instance, what time the kettle or television is usually switched on or when a person arrives or leaves their home.

The data can then be structured into agreed tolerances which can be defined by the Health and or Social Care professional delivering the service. But what if the data was available to everyone involved in their care, allowing a collective mindset to monitor and help ensure someone stays safe and well in their homes for longer?

In our development, we use Microsoft Dynamics to create workflows that essentially react in a pre-programmed way to a change in the tolerance – for instance, someone does not turn on the kettle between 08:00 and 09:00 and that constitutes a deviation from routine and triggers something. That something could be an Amazon Alexa asking if they are ok, a WhatsApp message to a pre-defined group (such as family or friends) or a call from a customer service person. Whatever the agreed outcome, it can be managed and put in place as part of the agreed care package – which is why we have a billion ways to help as these constructions of care are very (very) versatile.

Hitachi Solutions Example


In the previous example we have Sandra whose care package sees a number of devices monitoring a range of things in her home. The outputs from this could initially simply be her Alexa device checking if she is ok if or when things deviate from the agreed tolerance. But what if Sandra develops a more complicated condition? Well, quite simply, the package of technology can be changed to accommodate Sandra’s change. If, for example, she developed a heart condition that required 24/7 monitoring – a smart watch could do that and send the data straight to her GP, who then calls or video conferences if they need to discuss a change.

Heart Rate Sensors Example


The data will be presented in dashboards, showing everything in a single place. This gives doctors all the information they need to make informed decisions but also supports the service user to live independently.

So What’s Next?

Working with Hitachi, we are moving into the next round of testing as we have people willing to use the devices and test this new tool. Up to now, we’ve been looking at how people respond to the use of IoT tech, such as smart watches, and using this to help inform our thoughts on what can and cannot be done.

Source – The MJ