Blog Posts

A Billion ways to Help - The Broseley Project: Part One

Blog thoughts by Andy Begley, Co-Chair of WM ADASS and Director of Adult Social Care and Housing, Shropshire Council

Solving the Health and Social Care crisis with Tech

In previous articles I’ve explored the benefits of using data to deliver service improvements and identify need. This article looks at how data, data producers and triggers can drive down need whilst delivering a whole new world of support.

The tool I’m about to describe was first shown at the TechSevern conference in July 2018, this was the first time we were able to show people something that we truly believe will disrupt the Health and Social Care economy – all from Sunny (at present) Shropshire!

Tech Severn Conference Logo

To explain, we must travel back to a not so distant discussion with a company we work closely with at Shropshire Council in, Hitachi solutions. As a Council, we have been working with Hitachi to deliver Microsoft Dynamics our chosen Customer Relationship Management (CRM) tool.

After some discussions about other potential workstreams, it became evident that we had two halves of a puzzle we were both aiming to solve.

In Shropshire, we have an abundance of older people. We also have an in depth understanding of what was needed and a way to test it, specifically in a location called Broseley – which is the name of our project.

Hitachi have everything else for the Broseley project, they have a world of talented techies who took our vision document, worked with our internal team and delivered something quite staggering.

Image of tech


Billions of ways?

The solution, as you’d imagine, relies on the combination of technology and data – in this instance Internet of Things (IoT) devices and its outputted data.

Essentially, we use the IoT technology to deliver data which is then managed to look for triggers, such as a change of circumstance or a diversion from an agreed tolerance. This information is then surfaced using Dynamics 365 in any number of ways, a phone call, email, WhatsApp message – anything.

It is this that delivers the billions of ways of supporting someone, as a unique care package can be delivered in the most cost-effective way imaginable – as these helpers work day for the same money.

An Example…

Sandra lives alone in Shropshire and her family live in London. Sandra does not yet qualify for Social Care but would like some support, which Sandra’s family is keen on. Working with Shropshire Council, they agree to fit and monitor the following:

  • A front and back door monitor to show if she is in or out;
  • An amazon Alexa, although not monitoring the specific uses but simply if/when it’s used;
  • An electricity monitor; &
  • A smart home thermostat.
Social Care Website Dashboard


In this example, the data coming back from these devices would be vast and could build up a clear example of how Sandra lives – without intruding on her personal space or monitoring in an intrusive way. It would know if she was home or not, if she’s active, how warm she might be and what devices are being used – delivering a identifiable pattern.

All this data would then be used to define triggers, making something happen if the routine changed within an agreed tolerance; a kettle may not be turned on or the Alexa might not be used as normal. Any of these things alone could be harmless but one or more could mean something has happened to Sandra.

This is the first of two articles, Part Two will focus on how we can surface the information to help improve people’s outcomes.

Source – The MJ