Case Studies

“What have you done today to make you feel proud?”

Directors of social services in the West Midlands have been reflecting on the question “What makes you proud?” As part of a short survey led by Improvement and Efficiency West Midlands, directors have been sharing the stories that make them proud and demonstrate why they continue to strive to care for the most vulnerable members of the community.

Interestingly, the responses don’t focus on how good their strategic plans are, how much money they saved in the last 12 months, or how far along the digital road map they are. Important as all those things are, it’s the difference their services make that’s key. The responses came in the form of a range of positive stories, demonstrating how the interventions of those working in social care continue to transform people’s lives, by keeping them living independently and helping them to thrive. The case studies have also demonstrated how important service users are in shaping the services they receive.

One month since Martin and Andy first posed the question, personal stories and case studies continue to come in. The stories demonstrate the huge positive impact social care workers have on older people, and people with learning disabilities and complex medical conditions, supporting them in ways that are personal to them. The case studies reflect on the complicated lives service users face and the measures social care workers are taking to successfully prevent them from becoming dependant on long term expensive placements in hospital or in care homes.

A selection of these case studies will be made available on our new website, due later this year.