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Supporting a Transforming Reablement Service in Walsall MBC

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The use of eABLE at Walsall Metropolitan Borough Council. eABLE is a workflow driven, fully web based management system for intermediate and community based care including reablement services.

Working in partnership with Improvement and Efficiency West Midlands,
The Community Gateway CIC project managed eABLE on a pilot basis. eABLE
was developed by psHEALTH Ltd with support from The Community Gateway, and is offered as a fully managed software as a service application. The pilot demonstrated successful outcomes against an agreed success criteria, having been set up to operate and support approximately 70 staff, within just 5 weeks and running for an evaluation period.

Traditional client index management systems are primarily used to store service user details and capture service calls, care plans and are designed to managed Long Term Care. Few have workflow capability or customizable management information (MI) reporting features, and eABLE for this
reason leverages your investment.
Despite the focus on reablement and progress made by local authorities, few have well defined programmes, integrated care pathways and supporting management information systems to run an effective reablement service.

Most providers are running reablement programmes on top of an existing client index system designed for the case management of long term care.

Due to the fundamental differences between reablement and ‘maintenance’ type care few Client Index Systems provide clear information about the efficacy and cost effectiveness of the reablement programme. Often, many current systems supporting reablement reporting are providing KPI's after a reablement episode is complete, negating opportunity to apply different and more effective interventions. While keen to grow reablement, the Council wanted to ensure that the outcomes
are completely transparent and properly evidenced. This aspect was crucial to demonstrating to joint Health and Social Care commissioners what their return on investment was.


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